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FAQ

Questions related to products

What types of cars do you offer?
Taajeer Global - Motor Souq offers a wide range of cars, including but not limited to Toyota, Nissan, Honda, Suzuki, Isuzu, Mitsubishi, Hyundai, Kia, Chevrolet, Ford, Changan, Baitson, JAC, GAC, Chery, MG, Jetour, and other high-quality brands to meet the needs of all customers.
What are the technical specifications of the cars?
Please specify the type of car you are interested in to view its technical specifications on the car page.
What car colors are available?
The available colors for cars are subject to stock availability at Motor Souq.
Do you offer electric or hybrid cars?
Motor Souq provides all types of cars based on their availability in the Saudi market from authorized car dealers in Saudi Arabia.

Questions related to prices and offers

What are the prices of the available cars?
Please select the type of car you wish to know the price of from the car page. For more details about the prices, please contact us at 920014254.
Are there any special offers or discounts currently available?
Motor Souq always offers deals and discounts to its valued customers to ensure the best prices and financing offers. Please visit the offers page or contact us at 920014254.
How can I get a price quote?
Please fill in your details in the respective forms so that one of our sales team representatives can contact you during business hours to provide you with a price quote. Alternatively, you can contact us at 920014254.

Questions related to financing and payment

What payment methods are available at Motor Souq?
  • ATM transfers, online banking transfers, telephone banking transfers, and manual bank transfers.
  • Point of Sale (POS).
  • Online payments approved by the company.
What financing options are available?
Motor Souq provides all available financing options through banks or financing companies approved by the Saudi Central Bank to meet its customers' needs.
How can I calculate the monthly installments?
The monthly installments vary based on the car price you wish to purchase, the financing entity (bank/financing company), the profit margin, the insurance rate, the down payment (if any), and the final payment for the car.
What are the terms and conditions of financing?
The terms and conditions of financing differ from one bank to another and from one financing company to another in accordance with the laws, regulations, and rules approved by the Saudi Central Bank.

For more details, please contact us at 920014254 or click on the following link (link) so that one of our sales team representatives can contact you and answer all your inquiries

Questions related maintenance

What maintenance services are available?
Taajeer Group – Motor Souq does not provide any type of maintenance services, as it is solely a car sales company. Maintenance is handled through authorized dealers or authorized service centers. We recommend going to Motor Loop for necessary maintenance according to the maintenance schedule approved by the authorized dealer in Saudi Arabia.
How can I book a maintenance appointment?
  • Taajeer Group – Motor Souq does not provide any type of maintenance services, as it is solely a car sales company.
  • Maintenance appointments can be booked by contacting the authorized dealer or authorized service centers.
Do you offer warranties on the cars?
All cars sold by Motor Souq are guaranteed and subject to the warranty of the authorized dealer in Saudi Arabia. Motor Souq may provide an extended warranty on some cars through a third party at the customer's request.

Questions related to purchasing and delivery

How can I buy a car through the website?
At the moment, you can choose the car you wish to buy through the Motor Souq company's website and contact us at 920014254 or fill out the related forms. One of our sales representatives will confirm the reservation with you, answer all your inquiries, and explain the sales process for cash purchases and the required documents for financing sales.
What are the delivery procedures?
For cash sales, after the issuance of the license plates, we will contact you to schedule a pickup time, which may take up to 24 hours. You can request home or work delivery through one of the authorized transport companies – additional fees may apply.

For financing sales: after the delivery order is issued by the bank or financing company.
Can I test drive the car before purchasing?
Unfortunately, test driving is not available with Motor Souq at this time.

Questions related to technical support and customer service

How can I contact customer service?
You can contact us at 920014254 around the clock, and one of our customer service representatives will respond to you.
What are the office hours and support?

Location via Google Maps

Working Hours

Branch

City

Region

To

From

Show directions on Google Maps

9:00 P.M

9:00 A.M

Madinah Road branch

Jaddah

Western

Show directions on Google Maps

9:00 P.M

9:00 A.M

Al-Kakiyya branch

Mecca Al Mukarramah

Show directions on Google Maps

9:00 P.M

9:00 A.M

Second Ring Branch

AL Madinah AL Munawwarah

Show directions on Google Maps

9:00 P.M

9:00 A.M

Badia branch

Riyadh

Central

Show directions on Google Maps

9:00 P.M

9:00 A.M

Al-Rakah branch

Dammam

Eastern



Call center working hours From 9 am to 9 pm
How can I follow the status of my order?
By communicating with the sales consultant who provides the service to you.

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